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The Post-corona Ways of Working: Possible Solution by Osaka Startup

2020.06.17

The Post-corona Ways of Working: Possible Solution by Osaka Startup

Quite a few companies have recently introduced so called “teleworking” (or remote working) in an effort to avoid any risks from the novel Coronavirus infection (COVID-19). You might, however, be one of those who have felt the gap between this newly introduced working style, introduced under circumstances for which we have been unprepared, and the ways of working in the past. The big change is seen in the way in which we communicate with others. As such it is even more important to share information with colleagues when working together as a team.

We are pleased to introduce the “Re:lation” software application, designed and developed by INGAGE Inc. headquartered in Osaka as an option. It is a cloud-based service enabling centralised management of inquiries from customers via email, telephone, SNS and so on, with the sharing of information and roles among members of working teams. This not only distributes the workload, but also leads to visualisation of each other’s situation, preventing errors and omissions when responding to enquiries.

It has become an important management issue to adopt flexible working methods such as remote working from home which should be deployed in emergencies. “Re:lation” is a solution for those issues, featuring as a Cloud-based service taking advantage of an Internet environment. No matter how far each space is located from others, or however work is carried out via teleworking or working from home, it is easy to share information and consolidate communication within an organisation, so it enables people to proceed with business without losing productivity.

The system can grasp the status of responses in real time, and analyse response times and the number of enquiries, making it suitable for the quantitative evaluation of operations and the analysis/improvement of productivity.

In addition, “Re:lation” has been selected as an eligible tool for the Ministry of Economy, Trade and Industry’s “IT Introduction Subsidy 2020,” so you may want to take advantage of this opportunity to look into it.

INGAGE Inc.

アフターコロナの働き方~大阪発スタートアップ企業の提案~

 新型コロナウイルス感染症(COVID-19)対策で、テレワークを導入した企業は多い。環境整備が十分でない状況下で導入されたテレワークはこれまでの働き方とのギャップを感じた人も多いだろう。大きく変わったのはコミュニケーション方法だ。チームでの仕事はやはり情報の共有が重要となる。

 大阪に本社を置く株式会社インゲージの『Re:lation(リレーション)』が、ひとつの解決策になるかもしれない。このサービスは、メール・SNSといった問い合わせ窓口を一元管理し、チームで共有できるクラウドサービスで、チーム内でお問い合わせを共有し、分担して業務にあたることで、業務負担を分散できるだけでなく、お互いの業務の見える化にもつながり、対応ミスや対応漏れを未然に防ぐことができる。

テレワーク・在宅勤務といった、緊急時にも対応可能な柔軟な働き方を取り入れることはいまや重要な経営課題となっているが、『Re:lation』はクラウドサービスでありインターネット環境さえあれば利用可能である。離れた拠点間でもテレワーク・在宅勤務でも、簡単に情報共有し、社内のコミュニケーションを集約できるため、生産性を落とすことなく業務を進めることができるようになるのだ。

 リアルタイムに対応状況を把握できるほか、対応時間や件数の分析も可能なため、業務の定量評価、生産性の分析・改善にも適している。

 また、『Re:lation(リレーション)』は経済産業省が推進する「IT導入補助金 2020」の導入対象ツールに採択されている。

株式会社インゲージ